1.The stock status of our items is updated daily. occasions it is possible that your purchases may be out stock due to our system not updating in time. Then You will be notified asap if your item is backordered.
2.we are proud to tell you that all the products you get from us are free shipping.
3.NEXT DAY SHIPPING: Via EMS/USPS/DHL/TNT, most items will be shipped during 2 business days upon receiving your payment, then bigbigfashion.com will give you a tracking number, tracking and monitoring your order to report back to you. Of course, if there is any question, you can contact with us. Shipping takes 5-7 business days.
4.We reserve the right to use alternate shipping companies in EMS/USPS/DHL/TN at our discretion, in order to ensure the delivery time to you will not be hindered. Returns Policy bigbigfashion.com promises to customers in the following circumstances, bigbigfashion.com provide returns, refunds services:
You can return the items to bigbigfashion.com within 14 days without any condition since you received the goods if the items is a result of our error. we will cover cost.
Shipping costs will not be paid by bigbigfashion.com when returning an item due to general dissatisfaction or purchaser regret or the item was damaged during the transportational process. If above-mentioned condition appears you, get in touch with our online client service center or email to bigbigfashion2009@hotmail.com at once. We will check for the information and put forward measures depend on your preference. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded.
Items that are Not Returnable bigbigfashion.com does not accept returns of the following item -Those items had been used by the customer. -Items purchased from sellers other than bigbigfashion.com -Any item not returned in the condition it was received.